Refund policy
Return and Refund Policy
At GoodKind, we want customers to feel confident trying our products. This Return and Refund Policy explains how returns, refunds, damaged items, and our 180-day money-back guarantee work.
GoodKind is operated by ForgeLine Enterprises, LLC.
For all return or refund questions, contact us first at support@trygoodkind.com. Please do not send products back without contacting us first, as returns sent without authorization may not be accepted.
180-Day Money-Back Guarantee
GoodKind offers a 180-day money-back guarantee on eligible first-time purchases.
To qualify for the 180-day money-back guarantee:
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You must have purchased directly from GoodKind.
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The refund request must be for your first order only.
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You must use the product as directed for at least 90 consecutive days before requesting a refund.
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The guarantee is limited to a maximum of the first three bottles from your first order.
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You must contact us within 180 days of your original purchase date.
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You must return the bottles included in the refund request, including empty, opened, or unused bottles.
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You must provide your order information and any reasonable information we request to verify your purchase and refund eligibility.
The 180-day money-back guarantee does not apply to repeat orders, subscription renewal orders, bulk orders, resale purchases, unauthorized marketplace purchases, promotional abuse, or purchases made outside of GoodKind.
Shipping fees are non-refundable. Refunds are limited to the eligible product cost only.
Standard Returns
Unopened products may be eligible for return within 30 days of delivery.
To qualify for a standard return:
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The product must be unopened, unused, and in its original condition.
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You must contact us at support@trygoodkind.com before sending anything back.
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You must follow the return instructions provided by our support team.
Opened products are only eligible for refund under the 180-day money-back guarantee described above.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to our error, such as an incorrect item, damaged item, or defective product.
We are not responsible for returns lost in transit. We recommend using a trackable shipping method.
Damaged, Defective, Missing, or Incorrect Items
If your order arrives damaged, defective, missing items, or contains the wrong product, contact us at support@trygoodkind.com within 7 days of delivery.
Please include:
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Your order number
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A description of the issue
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Clear photos of the product, packaging, shipping label, or damage, if applicable
If approved, we may replace the item, issue a refund, or provide another reasonable solution at our discretion.
Lost or Stolen Packages
If tracking shows that your order was delivered, GoodKind is not responsible for stolen, misplaced, or incorrectly handled packages after delivery. However, we will do our best to help you work with the carrier to investigate the issue.
Please make sure your shipping address is accurate before placing your order.
Cancellations
Orders may be cancelled only before fulfillment begins. Once an order has been processed or shipped, it cannot be cancelled.
If your order has already shipped, you may request a return if eligible under this policy.
Refund Processing
Approved refunds are issued to the original payment method only.
Once your return is received and approved, please allow 5–10 business days for the refund to appear on your original payment method. Processing times may vary depending on your bank or payment provider.
Abuse of Policy
We reserve the right to refuse refunds, cancel orders, or deny future purchases if we suspect fraud, refund abuse, chargeback abuse, resale activity, misuse of promotions, or violation of this policy.
Contact
For return and refund support, contact: